Security, data protection and compliance built into the product from the first message. AI Shield, immutable audit trail, LATAM data residency and central-bank and superintendency regulations.
Information security, data protection and regulatory compliance built into the product from the first message — not bolted on later.
Immutable audit trail, 7-year retention, per-country data residency, MFA + SSO + granular RBAC. LATAM banking regulations built into the product, not bolted on.
Implementing AI agents in a bank raises questions a generic vendor cannot answer: where the data lives, what the language model sees, who audits each decision and how compliance is demonstrated to the regulator. Delto was built to answer them. Security and compliance are not a layer added at the end: they are the very design of the platform.
The AI Shield detects and masks personally identifiable information before any data reaches the language model, and protects against prompt injection. Compliance guardrails validate the scope of each skill: what the agent can do, for which amounts, at which hours and for which customers. Authentication supports MFA, biometrics and adaptive step-up based on the sensitivity of the operation, with identity verification and KYC built into the conversational flow.
Traceability is total: every message, decision and action is recorded in an immutable WORM audit trail with 7-year retention, ready for SOC 2, ISO 27001 and ISAE 3402 audits. Card data is tokenized under PCI DSS Level 1 and anti-money-laundering screening against PEP and OFAC lists runs in real time following FATF standards.
Data residency is configured per country to comply with Brazil’s LGPD, BCRA rules in Argentina, CNBV in Mexico and the superintendencies of Colombia, Peru, Chile, Guatemala and the rest of the region. Each bank operates inside its data sovereignty perimeter and the agent’s rules adapt to its regulator. That is the practical meaning of compliance by design: the bank does not adapt its regulatory framework to the tool, the tool comes prepared for the bank’s regulatory framework.
Every message passes through a stack of controls before, during and after the LLM: authentication, compliance guardrails, AI Shield against prompt injection and an immutable audit trail with 7-year retention. Data residency is configurable per country and the rules adapt to each bank and its regulator.
Delto is the conversational AI agent suite built exclusively for banks across LATAM and the Caribbean. With over 10 years of banking experience, its agents run on WhatsApp, web and voice with compliance solved from day one, and your first agent can be in production in weeks, not months. The suite includes Studio to build agents without code, Engage for proactive campaigns, Analytics to measure operations, Pulse to capture the voice of the customer and Loop for handoff to human agents, on top of 340+ proven banking skills and auditable risk controls.
Delto — The Agentic Banking Suite. Conversational AI agents for banks across LATAM and the Caribbean: conversational banking, compliance by design and time-to-value in weeks. Request a demo to see the platform running on your own channels.
Yes, if security is solved by design. In Delto, personal data is masked before reaching the language model, guardrails validate every agent action, authentication is reinforced with MFA and biometrics, and everything is recorded in an immutable audit trail. It is the difference between adding AI to a bank and designing AI for a bank.
Only what is necessary and never personally identifiable information in the clear. The AI Shield detects and masks PII before sending any data to the LLM, and card data travels tokenized under PCI DSS Level 1: the PAN is never exposed to the model.
SOC 2, ISO 27001, ISAE 3402 and PCI DSS Level 1, plus anti-money-laundering screening against PEP and OFAC lists per FATF. Data residency is configured per country to comply with Brazil’s LGPD and the rules of BCRA, CNBV and the region’s superintendencies.
That regulatory compliance is part of the architecture and not a later project. Contact hours, per-skill limits, consents, traceability and data residency come configured out of the box and adapt to each country’s regulator, so the bank does not have to code the restrictions.
No, unless the bank decides so. Data residency is configurable per country and each bank operates within its own data sovereignty perimeter.