Digital payment revenue in LATAM is projected to triple by 2027, reaching around USD 0.3 trillion. Brazil's Pix already moves R$ 2.5 trillion monthly, with over 70% of the population using it. Delto delivers conversational AI banking agents, with compliance by design, in MVPs of 10 to 14 weeks.
Banking in Latin America is in full transformation. Digital payment adoption is advancing fast, and at Delto we are living it from the inside, learning, adapting and building solutions with real impact. This post digs into what this post-cash wave brings and why banking decision-makers have an enormous opportunity in their hands. The picture today: key figures you cannot ignore Digital payment revenue in LATAM is projected to triple by 2027 , reaching around USD 0.3 trillion , driven by fintech, financial inclusion and the e-commerce boom Real-time payments are reshaping the market: Pix in Brazil , the undisputed leader, reached R$ 2.5 trillion monthly in transactions in July 2024, with more than 70% of the population actively using the platform. In 2023 alone, Pix transactions surpassed USD 3 trillion, and were expected to exceed USD 4 trillion in 2024 . Digital wallets and A2A payments are gaining ground : in Argentina, digital wallets captured nearly 50% of e-commerce in 2024, overtaking cards. In Mexico, cards still dominate, but debit is advancing. Crypto adoption is also growing larger: more than 55 million users in LATAM by 2024, with Argentina leading at close to 20% of the population. Why does this create opportunities for banks and financial institutions? Adoption of instant and real-time payments Examples like Pix (Brazil) and Yape (Peru) show that banks can lead a real transformation: interoperability, zero cost, institutional backing and speed are key to mass adoption. A future is coming in which Colombia and other countries will follow that model . Integration of service-rich digital wallets Super-app-style wallets like Yape combine P2P, QR payments, microloans and remittances. Their success shows that financial services must be complete, accessible and trustworthy. BNPL to diversify the portfolio in offline channels The "Buy Now, Pay Later" model is migrating from digital toward physical , particularly through partnerships with SMEs in retail, home and fashion in Brazil and Mexico. It is a powerful lever to drive sales and loyalty in traditional merchants. Risk management and security with AI and advanced AML Digital fraud is a growing threat; in LATAM, 20% of e-commerce revenue is lost to fraud. Investing in advanced detection with AI and deep learning for AML protects institutional assets and reputation. Attention to crypto as an alternative resource Amid volatility, stablecoins and cryptocurrencies offer paths for remittances, savings or international payments. What we bring from Delto: scalable, effective and human-centered solutions In this context of digital acceleration, at Delto we position ourselves as the SaaS platform that lets banks and financial institutions build and scale generative AI conversational agents specialized in resolving customers' operations. We are not talking about generic chatbots, but intelligent banking agents , designed to operate securely, comply with local regulations and integrate with existing processes and systems. Our experience of more than 15 years in the financial industry and presence in more than 15 countries lets us deliver solutions that combine innovation, scalability and regulatory compliance. Our key differentiators are: Banking specialization We built our platform for banking: our models understand financial language, product flows and end-customer needs, generating precise and contextualized interactions. Security and compliance as a standard Our CX Suite optimizes and contextualizes queries before sending them to AI models, preserving privacy and complying with banking regulations . Our solution is hosted on Azure , with anonymized and controlled data so that no provider accesses sensitive information. Modular and controlled growth Through our specific skills strategy , each agent can grow progressively, adding capabilities such as payments, transfers or product applications according to each institution's strategy. Measurable and fast impact We deliver MVPs in 10 to 14 weeks , and our clients report sustained growth in digital users; for example, one of our clients, a bank that reached 30% monthly active users on the platform with 10% monthly growth. True omnichannel WhatsApp, Facebook, web, proprietary apps or internal corporate channels: our agents maintain coherence, context and brand experience at every touchpoint with your customers. So, while the market moves toward mobile payments and more agile digital services, we deliver the conversational infrastructure needed to turn this trend into customer acquisition, retention and satisfaction ; with the security, speed and specialization that banking needs. Latin America is in full transition toward a post-cash economy, centered on mobile payments, digitalization, inclusion and trust. For decision-makers at banks and financial institutions, this presents a window: the opportunity is not only technological, it is strategic and human. At Delto we do not watch from the sidelines, we build from the inside: tangible solutions, designed for each context. If you want us to talk and explore together how we can elevate your customers' experience, automate processes, reduce times and costs for your bank, schedule a meeting with us.
How much will digital payments grow in LATAM? Digital payment revenue in LATAM is projected to triple by 2027, reaching around USD 0.3 trillion, driven by fintech, financial inclusion and the e-commerce boom.
What does Pix's success in Brazil show for other LATAM banks? Pix reached R$ 2.5 trillion monthly in July 2024, with over 70% of the population using it. Its model of interoperability, zero cost, institutional backing and speed is the mass-adoption lever that Colombia and other countries are starting to follow.
How does Delto help banks capture this opportunity? Delto delivers specialized conversational AI banking agents, with security and compliance by design, true omnichannel and MVPs in 10 to 14 weeks. One client bank reached 30% monthly active users with 10% monthly growth.